Service lane
Warranty, goodwill, or customer-pay?
The knowledge base for dealership operations.
Service bulletins, F&I notes, handover rules, branch procedures, and training packs. Reviewed into working guides, then made answerable for the teams that use them.
Service and after-sales
Warranty notes, goodwill rules, and repair-order steps in the same working guide.
Service lane
Warranty, goodwill, and customer-pay notes
Sales desk
Offer, trade-in, and handover rules
F&I
Approval notes, disclosures, and lender steps
Branch ops
Procedures, training packs, and manager review items
Manager review
Stop using memory as the operating system.
Dealer groups already have the warranty rules, approval notes, callbacks, and branch procedures. Maximbase puts them in reviewed guides so staff can check the rule before asking a manager to remember it.
Service desk
The current bulletin, goodwill note, or repair-order step is already in the working guide.
Sales and F&I
Offer rules, handover steps, approvals, and disclosures are checked before the deal stalls.
Branch manager
Only the exceptions, gray areas, and review items reach the person who has to decide.
Dealership questions
Make the working rules answerable.
Customer care
What is the callback script?
Sales desk
Which offer, trade-in, or handover rule applies?
F&I
Does this approval need an exception?
Training
Which pack does the new starter follow?
Branch ops
Which procedure applies at this rooftop?
What changes
Reviewed documents before AI answers.
The product does not start with a generic chat box. It starts with the dealership documents staff already use: service bulletins, policy packs, approval notes, scripts, training material, and branch playbooks.
Department guides
Warranty notes, handover steps, F&I guides, HR policy, training packs, and branch procedures are organized by the team that uses them.
Manager review
Service desk, sales desk, customer care, F&I, and branch teams check the working guide before manager review.
Document review
Old sections, missing owners, duplicated instructions, and review items are marked before answer rollout.
Answer evidence
Every answer keeps the working guide close enough for staff to inspect the source before acting.
Escalation path
Exceptions can be sent to the right manager with the rule, document, and open question attached.
Department pressure
Where the document has to be right.
Moment 01
Service and after-sales
A customer is waiting while an advisor checks a warranty step, goodwill rule, service bulletin, or repair-order note.
Advisors check the current guide, see the document behind it, and escalate only when the case needs manager review.
Moment 02
Customer service and experience
The customer care team needs the callback script, loan-car rule, complaint note, or site-specific response.
Customer care works from the approved script, site rule, or callback note instead of calling around for a precedent.
Moment 03
Sales and handover
A sales conversation slows when offer terms, handover steps, trade-in notes, and product packs sit in different places.
Sales staff check the approved note before a handover, test drive, trade-in discussion, or offer explanation creates rework.
Moment 04
Finance and insurance
Approvals depend on thresholds, disclosures, lender rules, and exceptions that staff have to double-check.
F&I checks the matrix, disclosure note, lender step, or exception threshold before the wrong person is interrupted.
Rollout
One rule change should not become six local versions.
A policy pack, offer note, or branch procedure should not be rewritten at every rooftop before teams can use it.
F&I and admin
The deal should not stall at approval.
When an approval, disclosure, or lender step is in question, the team needs the current note before handover.
Training
New staff should not learn by interruption.
A new starter, transferred manager, or branch team should learn from the training pack, not the nearest busy manager.
Rollout
Put the dealership documents to work.
Bring the warranty rules, service bulletins, F&I notes, customer scripts, HR packs, and branch procedures your teams already depend on. Maximbase turns them into a working knowledge base with the document behind every answer.